SHIPPING & RETURNS
SHIPPING POLICY
At Malu Modas, we work to ensure your orders are processed and delivered safely and efficiently. After payment confirmation, orders are prepared and shipped by our specialized logistics partners. Delivery times may vary depending on the destination and product availability, and will be indicated during the purchase process. Once your order is shipped, you will receive a tracking code to follow the delivery in real time. Our commitment is to offer a transparent and reliable shopping experience. If you have any questions about the shipment of your order, our customer service team will be available to assist you at every stage of your purchase.
RETURN & EXCHANGE POLICY
Customer satisfaction is very important to us. If you receive a defective, damaged, or different product than ordered, please contact our customer service team so we can analyze the situation and offer the best solution.
Exchange or return requests must be made within the timeframe established by applicable law and according to the conditions described in our policy. The product must be returned in its original condition, without signs of improper use and with all accessories and packaging received.
After analysis and approval of the request, the refund, exchange, or credit will be processed according to the payment method used for the purchase. Our goal is to guarantee a safe, transparent, and satisfactory shopping experience for all our customers.